Personal Data Protection

Psyho Global Consult S.R.L, located in Bucharest, District 1, STR. PRAHOVA, NR. 5, SC C, ET. 5, AP.17, post code 635896 registered with the Trade Registry under no. J40 / 7063/2002, Single Registration Code 14792830 Fiscal attribute RO (called Psyho Global Consult below) assumes the processing of personal data collected from each respondent following the application of a questionnaire or an interview grid or as a result of visit our site.

Personal data is processed in compliance with all European laws on personal data protection and all other laws that deal with the processing of databases.

What data are we processing?

Personal data is used so that you can be identified as a person. Thus, your name, address, email address and phone number are personal data.

Of these, Psyho Global Consult only processes the phone number and email (not both at the same time) in order to contact the respondents in order to apply different questionnaires or in order to establish direct communication between you and our company (when you send us an email or contact us in another way). Never is personal data stored in one place with other data collected as a result of interviews applied precisely so that certain answers can never be correlated with a particular person.

Psyho Global Consult assumes that your personal data (phone number, email address, name or mailing address) will never be sent to third parties (clients, partners, etc.). Personal data provided by you for your service providers, with your consent, will be kept by Psyho Global Consult on high security storage modules and never in the same place as your responses to those questionnaires that have been applied to you.

How can we collect your personal data?

In addition to the databases that Psyho Global Consult holds (phone numbers offered by respondents when they have been questioned over the last few years), we can collect personal data about you from other sources, such as other market research institutes, advertisers, social networks, web or mobile applications, etc. If there are circumstances in which we collect such data from third parties, we will be certain that they have informed you and have requested your consent to the transfer of personal data, or we will inform you at the first contact that we are in the possession of your personal information and we will send you all the information required by law and we will ask for your consent to continue to contact you. In the case of a refusal from you, the personal data we hold will be deleted from our database.

In order to meet the objectives of a market research institute, Psyho Global Consult can also collect other personal data, those "deep data" such as ethnicity, religion, political options, health data, sex life, migration, etc. All of these data have a scientific objective, and third parties cannot make any connection between such data and contacts (name, mailing address, telephone number and email).

These data will only be gathered after you have given your prior explicit consent for each case, such as a market research.

We believe that it is necessary to make clear that operators who call you from Psyho Global Consult will always contact you from one of the following telephone numbers:

0371781678

0310050683

0310051096

Do we process personal data of children?

Psyho Global Consult will not collect or process personal data when providing services directly to children under the age of 18 - or under a lower age - unless obtaining agreement from the parents in accordance with applicable local law.

Collection of personal data from other sources

We can sometimes collect personal data about you from other sources. For example, it can be done if you signed up for a market research panel vendor as a participant and we work with this vendor to attract participants for our research. The panel vendor will transfer your personal information in accordance with its privacy policy and your consent to its practices so that we can contact you. If the panel vendor has not already informed you about transferring your personal data to us, then we will do so when we contact you for the first time and provide you with all the information that is shared with us. We will do this at first contact.

Sometimes we store personal data collected by third parties through third-party analysis tools that archive social networking data that has been published on profiles or open channels on networks or social platforms such as Facebook, Twitter, Instagram, online public forums or rating portals of online stores. Psyho Global Consult can use the information you have made public on social media platforms and other websites to provide aggregate reports to your customers in a systematic manner.

We can also collect personal data about the exposure of market research participants to relevant advertising and relevant content from other sources such as advertising networks, social media platforms, and web and mobile application manufacturers . If we do so, we will obtain the prior consent of the participants on data collection and we will inform them of the sources from which we collect personal data. We use such secondary data to complement the data we collect from participants during their participation in a research project to provide our customers with more information.

If we collect personal data about you from other sources, we make sure that the source informed you in advance about the transfer or we will inform you at the first contact that we have received your personal data, all information required by law.

What are your rights?

According to the General Data Protection Regulation (GDPR), each citizen has the following rights:

„1. The right to renounce previously granted consent – even if you have given the consent to an operator to collect your personal data, you can at any time withdraw that consent. Therefore, whenever an interviewer from Psyho Global Consult will contact you, they will ask for your consent. By withdrawing your consent, you will cease participating in the ongoing project and will no longer be eligible for any rewards or prizes offered during that project.

2. Right of access - you can always ask us for information about personal data that we hold about you, for what purpose we use it or how we keep it.

3. Right to request data deletion – you can contact us at any time to request the deletion of personal data that we have about you, in case if we have that information.

4. Right to Complain – If you have the impression that Psyho Global Consult has violated the Personal Data Act, you can file a complaint to the Personal Data Protection Authority.

5. Right to rectification - You may obtain from us the rectification of personal data relating to you. We make reasonable efforts to retain the personal data in our possession or our control, which are used in a continuous, accurate, complete, current manner and relevant, based on the latest information we have at our disposal.

6. Right to Restriction - You may obtain from us restrictions on the processing of your personal data if:

- you challenge the accuracy of your personal data for the period we need to verify it

- processing is illegal and you require the processing restriction rather than deleting your personal data

-- we no longer need your personal data, but you ask for the determination, exercise or defense of your legal claims, or

- raise objections to processing while verifying that our legal grounds exceed yours.

7. Right of transfer - At your request, we will transfer your personal data to another operator, if technically possible, provided that the processing is carried out on your consent or required to execute a contract. Instead of receiving a copy of your personal data, you can request that we transfer the data directly to another operator specified by you.

8. Right of objection - You have the right to object at any time to the processing of your personal data due to your special situation, provided that the process is not based on your consent but on our legitimate interests or those of the third party. In this case, we will no longer process your personal data unless we can demonstrate legitimate reasons and superior interests for the processing in question or for the establishment, exercise or defense of legal claims. If you raise objections to processing, please specify whether you want to delete your personal data or restrict our processing by us. ”

Other issues:

Time period: We will do our best to satisfy your request within 30 days. However, the time limit may be extended due to specific reasons related to the specific legal law or the complexity of your request. If we extend the response time to your request, we will inform you in the initial 30-day period.

Access restriction: In some situations, we may not be able to give you access to all or some of your personal data because of legal provisions. If we cannot meet your request for access, we will inform you of the reason for your refusal.

Lack of identification: In some cases, we may not be able to search for your personal information on the basis of the identification information you provide in your request. In such cases, if we can not identify you as a target person, we are able to comply with your request with the legal rights described in this section unless you provide additional information to enable us to identify you. In this case, we will inform you and allow you to provide the missing information.

Exercise of your legal rights: In order to exercise your legal rights, please contact us in writing or in the form of text, by sending an email or a letter. You can also contact our Data Protection Officer directly. For contact details, see the end of this Privacy Policy.

Keeping your personal data

Generally, we will delete your personal data collected from you if it is no longer required to meet the purpose for which it was originally collected. However, we may require that you store your personal data for a longer period, in the light of statutory provisions.

In addition, if you ask us to refrain from re-contacting you in the future or unsubscribe from a mailing list, we will not delete your contact details, but will be retained to ensure that in case of building a new database, your data will not be used by our operators. In the context of the best industrial practice, Psyho Global Consult keeps records containing information about people who do not want to be recontactedin the future (eg via e- customer mails or recruitment campaigns for market-related projects). We do so in our legitimate interest to ensure that our communications practices respect your choices and that we do not contact you by mistake, but if you prefer that your contact information to be completely deleted, you can ask us to do so.

Security

Psyho Global Consult considers data security an extremely important aspect of our business. That is why we are applying an increased level of security, which is why we have implemented the necessary measures to protect the data we process against destruction, loss, modification, unauthorized disclosure or access to accidentally or unlawfully transmitted, stored or otherwise processed personal data. Our information security policies follow closely internationally accepted international standards and are regularly reviewed and updated as required by our professional needs, technological changes and regulatory requirements. Access to your personal data is only granted to staff who need to know about their professional activity and statistical data processing.

In the case of a personal data violation, Psyho Global Consult will follow all laws regarding the information required in such situations.

Legal Obligations and Legal Defense

We may be required to use and retain personal data for legal and compliance purposes, such as preventing, detecting or investigating crime, preventing loss, fraud or other abuse of our IT services and systems. We may also use your personal information to comply with our internal and external auditing requirements for information security purposes, or to protect or impose our rights, privacy, security or property, of us or of others.

Changes to this Privacy Policy

We reserve the right to change our privacy practices and make changes to this privacy policy at any time. For this reason, we encourage you to constantly consult this Privacy Policy. We will manage your personal information in accordance with the privacy policy on which it was collected, unless you give us consent to manage it otherwise.

How can you contact us?

You can forward any request to us at office@psyhoglobal.ro or by phone 0213104845. You can also contact the designated person to be the Data Protection Officer either by the above-mentioned phone number or by email DPO@psyhoglobal.ro.